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last update : 16/01/2016

CRAFTSful Scrum Master - 2 days

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“Do Agile, Be Agile & Live Agile”

The purpose of the CRAFTSful ScrumMaster Workshop is to:Explore the basics of group facilitation tools and techniques and provide the learner the skills and knowledge to be able to apply these principles to group interactions for more productive discussions and better management of time and resources.Provide the learner with an understanding of the mind-set, role, and responsibilities of an Agile team facilitator and an Agile coach. The learner will be able to differentiate between mentoring, facilitating, consulting and coaching and will also gain the skills needed to communicate and coach effectively, and create a safe environment for healthy conflict and meaningful collaboration.



How is it useful?

Introduce learners to the concept of facilitating and coaching in the Agile context. It covers the roles and skills needed by an Agile Team Facilitator and Coach, to appropriately lead and effectively facilitate, coach, mentor and teach Agile teams.Am I Eligible?Participants should know what agile values and principles and be aware of SCRUM or XP.Duration16 Hours (2 days).





1. ScrumMaster Basics1.1. Define ScrumMaster’s roleIdentify activities, responsibilities, artifacts and qualities of a scrum master (as opposed to the mind-set) and contrast them with the duties of other roles (i.e. product owner, project manager, program manager and functional manager) so that the scrum master fully understands the difference between a scrum master and other team members and can negotiate their role within a given context of other roles in their organization so they can healthfully coexist and help others fully take up their roles in ways that enhance the practice of Agile.1.2. Understand what a hyper-productive agile team needsExplore what a team needs to be really aligned and engaged with each other and projects common goal. Understand what a team needs to be motivated beyond carrot and stick.1.3. What is servant leadership?Understand practical concept of servant leadership. Specifically, that servant leadership means more than getting the team coffee and pizza and, in fact, guides a ScrumMaster behaviour in the proper application of “servant as leader” to build capacity in others, to remove one’s self from the center of the action and attention and to serve the best interests of what’s in the moment.1.4. What is facilitation?Explore definition of a facilitator as a neutral process owner for group work and decision-making.2. Agile Coaching2.1. What is coaching & TAPS model?Understand what coaching is and how is it different from mentoring and teaching using TAPS model. Learn what it take to coach someone. Understand the power of questions and learn how to ask powerful questions.2.2. Introduction to CRAFTS & GREATER ModelExplore 2 practical and powerful coaching models called CRAFTS & GREATER. Observe and practice coaching using these coaching models. Realize the benefits of coaching live!2.3. Mind-set of a scrum masterEffective scrum masters successfully make some key mind-set shifts and serve as a living example of how one can thrive within these new mind-sets. Key mind-set shifts may include: focus on team improvement over specific results; focus on business value-driven delivery over achieving scope, schedule or budget targets; focus on the leverage in the present moment over the past or future; focus on staying curious and seeing the best in people over judging or manipulating; focus on assisting the team in achieving their commitment and learning when they do not achieve it rather than stepping in and doing it for them.3. Practical FacilitationLearn how to practically design meetings for high collaboration and effective team decision – making while making them self-aware and empowered.3.1. How to facilitate Inception?Performing Project Inception is essential to the healthy start of an endeavour because it provides alignment. Understand what is essential and not essential in project inception and to avoid common pitfalls of facilitating project inception work sessions. Learn how to use blank agile inception deck template provided as part of the training.3.2. How to facilitate Release & Sprint Planning?Learn multiple ways of conducting release planning and when to choose one way over the other. Additionally, learn how to avoid common pitfalls of facilitating release planning sessions (e.g. over or under-committing, not accounting for bugs, spikes, and stabilization or planning to deliver lower value over higher value to accommodate an impediment or dependency, not delivering end-to-end value, etc.).3.3. How to facilitate Daily Scrum?Stand-ups are the heartbeat of the team’s cadence providing cohesion and commitment. Stand-ups can either launch the team into their work or become an empty, depleting ritual. The purpose of this LO is to bring the learner’s attention to various techniques to keep the stand-up fresh while ensuring it remains useful and “on purpose”. This LO emphasizes facilitation that safeguards the stand-up as a venue for daily commitment, raising impediments, and keeping momentum while avoiding common pitfalls (i.e. going longer, reporting in, turning into a status meeting, veering into the purpose of another meeting, disengaged members, becomes boring, etc.).3.4. How to facilitate Sprint Retrospection?Learn multiple facilitation techniques for retrospectives and know when and how to use them to design and conduct retrospectives suitable for the team’s current situation. Retrospectives provide a fresh perspective on the previous iteration (or other timeframe) so that the team can surface issues, celebrate success, brainstorm solutions, and choose the top insights that will make a positive difference in the next iteration. This LO conveys the key elements (e.g. trust, safety check, ground rules and prime directive) that help retrospectives be productive and also illustrates how to work through common pitfalls (e.g. turning into a complaint session, lack of safety and fear of repercussions, non-collaborative, etc.).3.5. How to handle dysfunctions?Conflict is a natural part of a team’s development and learning process and is essential to their creativity and quality of work. Fear of interpersonal conflict can be an impediment to building a high performing team. The purpose of this LO is to understand the importance of conflict in a team, become familiar with a model for identifying levels of conflict in a group and provide the learner with the ability to surface conflict in a positive manner to improve team’s performance and best possible solutions to challenges. When conflict navigation skills exist, team members feel more confident in their abilities to address conflict and hold one another accountable for their behavior and performance.4. Handling organizational obstacles4.1. Learn when to teach, coach and mentor4.2. How and when to protect team?Staying focused is critical to team success; therefore the scrum master needs to ensure that team members are able to focus on their commitment. ScrumMaster with techniques to foster and help the team build an environment of focus that includes the ability to push away interruptions, distractions and additional work. How to use the agile process to respectfully manage scope at the iteration and story level.4.3. How to handle organizational obstacles?The decision to adopt Agile at a team or organizational level will introduce varying types of change into the organization. Become familiar with common organizational impediments and to be able to help teams recognize and capture the impediments affecting them. Agile practices do not necessarily create new problems but they have a way of surfacing dysfunctions that already exist within an organization. Organization impediments that impact the team may be such things as organizational structure; physical office layout, hiring practices, career paths, training and development, compensation, rewards and recognition, leadership, etc. At this level, the purpose is not to solve these organizational challenges, but to mitigate their impact on a specific team.


Instructor Bio

UNICOM trainer has 13+ years of IT Industry moving from being a developer in Kanbay to Agile trainer & coach in Ness and Project Manager in ThoughtWorks.

  • Agile Certifications – CSM, CSP, CST, PMI-ACP
  • Coach Certification – Results Certified Coach from NueroLeadershipGroup Australia & Franklin Covey, Transformational Coach True North Resources (USA) & Franklin Covey.
  • Trained employees on Manual and Agile testing in companies like JPMC, Ness Technologies, L&T Infotech and Decos. Pioneered agile mobile testing in ThoughtWorks Pune.
  • Speaker – Regular speaker at PMI Mumbai Chapter, Agile Tour 2011 (Hyderabad & Pune), Agile NCR 2013, Agiling Complexity 2013, Agile In Business 2013

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How can I make payment?

Payment can be made via Cheque / DD / Online Funds transfer / Cash Payment.

Cheque should be drawn in favour of "Unicom training and Seminars Pvt Ltd" payable at Bangalore

NEFT Payment:

Account Name: UNICOM Training & Seminars Pvt Ltd

Bank Name: State Bank of India

Bank Address: Ground Floor, K V Plaza, Green Glen Layout, Outer Ring Road, Bangalore.

A/c Number: 31729010535

IFSC: SBIN0012706

A/c Type: Current

What is Course timing?

0900 – 1700 each day


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