last update : 08/08/2016
ITIL® V3 INTERMEDIATE CAPABILITY MODULE - RELEASE, CONTROL & VALIDATION
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Target GroupThe target group of the ITIL Intermediate Qualification: Release, Control and Validation is: • Individuals who have attained the v3 ITIL Foundation certificate in Service Management, or the v2 Foundation plus the v3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organisation • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role based capabilities This may include but is not limited to, IT professionals, business managers and business process owners.
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.Prerequisite Entry CriteriaCandidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.It is also strongly recommended that candidates: • Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: o Change management o Release management o Configuration management o Service evaluation and quality assurance o Knowledge management o Service validation and testing It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.What is provided? • Comprehensive course materials • Example questions • E-learning access Examination • Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Learning ObjectivesCandidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management • Change management as a capability to realise successful service transition • Service validation and testing as a capability to assure the integrity and the quality of service transition • Service asset and configuration management as a capability to monitor the state of service transition • Knowledge management as part of enhancing the on-going management decision support and service delivery capability • Service request fulfilment and evaluation to assure meeting committed service level performance • Release Control and Validation process roles and responsibilities • Technology and Implementation Considerations • Challenges, Critical Success Factors and risks And specifically in the following key ITIL process and role areas: • Change management • Service release and deployment management • Service validation and testing • Service asset and configuration management • Knowledge management • Request fulfilment • Service Evaluation
Our qualified pool of faculty has more than a decades industrial work experience, with hands on experience in training for ITIL V3 Foundation. Our Trainers carry rich blended experience from industries like Energy, construction, IT, Retail etc. fulfilling the requirements of most of our clients.
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What is an ITIL qualification?ITIL stands for: Information Technology Infrastructure Library.The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.What does having ITIL certification mean?The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.How do I get recognised in ITIL?To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.Why do I need an ITIL Qualification?The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.How much will Release, Control & Validation Training & Certification Cost? The fees for ITIL Release, Control & Validation Training & Certification is Rs 18000 + tax.What is Pass Warranty?A Pass Warranty is a scheme which ensures that in case you fail in the first attempt, you can take part in another examination session, free of cost.What happens if I fail an exam?If you have opted for "Pass Waranty" in the unfortunate case you failed an examination, you can take part in another examination session, free of cost. This does not necessarily have to be at the same examination centre.