last update : 08/08/2016
ITIL® V3 INTERMEDIATE LIFECYCLE MODULE - PLANNING PROTECTION & OPTIMIZATION
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To register or to know the course fee, please Email us: email@example.com
Or Call: 9538878798COURSE OBJECTIVE
Target GroupThe target group of the ITIL Certificate in Planning, Protection and Optimization is: • Individuals who have attained the v3 ITIL Foundation certificate in Service Management, or the v3Foundation Bridge certificate and who wish to advance to higher level ITIL certifications • Individuals who require a deep understanding of ITIL Certificate in the Planning, Protection and Optimization processes and how it may be used to enhance the quality of IT service support within an organization • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilitiesThis may include but is not limited to, IT professionals, business managers and business process owners.
Learning Objective:Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization • Capacity management as a capability to realize successful service design • Availability management as a capability to realize successful service design • IT Service Continuity Management as a capability to support overall Business Continuity Management • Information security management as part of the overall corporate governance framework • Planning, Protection and Optimization roles and responsibilities • Technology and Implementation Considerations • Challenges, Critical Success Factors and risks And specifically in the following key ITIL process and role areas: • Capacity Management • Availability Management • IT Service Continuity Management • Information Security Management • Demand Management • Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
Prerequisite Entry CriteriaIt is also strongly recommended that candidates: • Can demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimization management of their own business environment • Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the following management processes: o Capacity Management Process o Availability Management Process o IT Service Continuity Management (ITSCM) Process o Information Security Management Process o Demand Management Process Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimization It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular, the Service Design publication. What is provided? • Comprehensive course materials • Example questions • E-learning accessExamination • Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification: • Service Management as a Practice • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization • Capacity management as a capability to realize successful service design • Availability management as a capability to realize successful service design • IT Service Continuity Management as a capability to support overall Business Continuity Management • Information security management as part of the overall corporate governance framework • Planning, Protection and Optimization roles and responsibilities • Technology and Implementation Considerations • Challenges, Critical Success Factors and risks
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What is an ITIL qualification?ITIL stands for: Information Technology Infrastructure Library.The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.What does having ITIL certification mean?The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.How do I get recognised in ITIL?To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.Why do I need an ITIL Qualification?The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.How much will Planning Protection & Optimization Training & Certification Cost? The exam fees for ITIL Planning Protection & Optimization Training & Certification is Rs 18000 + tax.What is Pass Warranty?A Pass Warranty is a scheme which ensures that in case you fail in the first attempt, you can take part in another examination session, free of cost.What happens if I fail an exam?If you have opted for "Pass Waranty" in the unfortunate case you failed an examination, you can take part in another examination session, free of cost. This does not necessarily have to be at the same examination centre.