last update : 08/08/2016
ITIL® V3 MANAGING ACROSS THE LIFECYCLE
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COURSE OBJECTIVEManaging Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL v3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL v3 publications.
Prerequisite Entry Criteria:
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.
What is provided?
• Comprehensive course materials. • Example questions. • E-Learning Access • Follow up guidance if required.
• Ten (10) multiple choice, scenario-based, gradient scored questions. • Maximum 120 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 150 minutes and are allowed to use a dictionary) • The pass rate is 35/50 or 70%.
Target GroupThe target group of the ITIL Intermediate Qualification Managing Across the Lifecycle Certificate is: • Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification. • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite. This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.Learning ObjectivesUpon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following: • Key concepts of the service lifecycle • Communication and stakeholder management • Integrating service management processes across the service lifecycle • Managing services across the service lifecycle • Governance and organization • Measurement • Implementing and improving service management capability.In addition, the training for this qualification should include examination preparation, including mock examination opportunity.
Syllabus at a GlanceLearning unit MALC01: Key concepts of the service lifecycle • Managing services and service management • The service lifecycle • Service value across the different stages of the service lifecycle • Other key concepts.Learning unit MALC02: Communication and stakeholder management • Co-ordination of business relationship management across the service lifecycle, and the role of • business relationship management in communication • Stakeholder management and communication • The value of good communication and ensuring its flow across the service lifecycle.Learning unit MALC03: Integrating service management processes across the service lifecycle • The integration of service management processes through the service lifecycle • The impact of service strategy on other service lifecycle stages • The value of a service lifecycle perspective when designing service solutions • The inputs and outputs of processes and stages in the service lifecycle • The value to business and the interfaces of all processes in the ITIL service lifecycle.Learning unit MALC04: Managing services across the service lifecycle • Identification and assessment of customer and stakeholder needs and requirements across all • service lifecycle stages, and ensuring appropriate priority is given to them • How the service design package provides a link between service design, service transition and • service operation • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all • required service lifecycle stages • Implementing and improving services, using key sources of information for identifying the need • for improvement • The challenges, critical success factors and risks of the service lifecycle stages, and potential • Conflicts and competing issues across the service lifecycle.Learning unit MALC05: Governance and organization • Governance • Organizational structure, skills and competence • Service provider types and service strategies.Learning unit MALC06: Measurement • Measuring and demonstrating business value • Determining and using metrics • Design and development of measurement frameworks and methods • Monitoring and control systems • Use of event management tools to increase visibility of the infrastructure and IT service delivery.Learning unit MALC07: Implementing and improving service management capability • Implementing service management • Assessing service management • Improving service management • Key considerations for the implementation and improvement of both the service management • practice and the services themselves • Key considerations when planning and implementing service management technologies.
Our qualified pool of faculty has more than a decades industrial work experience, with hands on experience in training for ITIL V3 Foundation. Our Trainers carry rich blended experience from industries like Energy, construction, IT, Retail etc. fulfilling the requirements of most of our clients.
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What is an ITIL qualification?ITIL stands for: Information Technology Infrastructure Library.The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.What does having ITIL certification mean?The holder of the Foundation Certificate in IT Service Management should be aware of the techniques, processes and functions in the core ITIL publications of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. He or she should be able to relate this knowledge to wider IT issues and to their own work environment.How do I get recognised in ITIL?To get recognised in ITIL as an individual you need to achieve certification by taking an ITIL examination through a recognised exam centre. There are several levels to ITIL certification and which one aim to reach will depend on your current career level and your aspirations for the future.For companies wishing to adopt ITIL, the route tends to be slightly different. The biggest decision is deciding if ITIL is right for you, and that requires an investment of time, collecting and reviewing information from the marketplace.Why do I need an ITIL Qualification?The majority of people that consider ITIL as a qualification do so for career and personal development reasons. Often this is driven by a change of job or career, where you notice that to get to the top of the CV pile, you need to have an extra qualification like ITIL (even if you have been involved in service management successfully for many years without it). In many advertised positions ITIL has become a prerequisite.The majority of companies that implement ITIL also encourage their employees to take the exams. If your staff have accredited ITIL qualifications, then you can present your company as using ITIL. This works particularly well where you tender for or supply to any large IT organisations or outsourcing companies.How much is the ITIL Managing Across the Lifecycle Training & Certification cost?The ITIL Managing Across the Lifecycle Training & Certification Course costs Rs 18000 + tax.What is Pass Warranty?A Pass Warranty is a scheme which ensures that in case you fail in the first attempt, you can take part in another examination session, free of cost.What happens if I fail an exam?If you have opted for "Pass Waranty" in the unfortunate case you failed an examination, you can take part in another examination session, free of cost. This does not necessarily have to be at the same examination centre.